Cookie Policy

1. About this policy

This policy explains how Etainabl Limited (“Etainabl”, “we”, “us”, or “our”) uses cookies and similar technologies on www.etainabl.com, and the choices you have. We are registered in the United Kingdom and are the controller of personal data collected through cookies on this site.

This policy covers our public website only. The Etainabl platform you sign in to may use its own cookies, which are covered by its own terms. Please read this policy alongside our Privacy Notice.

2. What cookies are

Cookies are small text files that a website stores in your browser. They let the site recognise your browser and remember information between pages or visits. Similar technologies, such as scripts, pixels and browser storage, can do the same job, and this policy treats them in the same way.

• First-party cookies are set by etainabl.com.
• Third-party cookies are set by another company’s domain, such as Microsoft’s clarity.ms.
• Strictly necessary cookies are needed for the site to work or to keep it secure, so we do not ask for consent before using them.
• Analytics cookies help us understand how visitors use the site. We only set them if you agree.

3. Cookies and technologies we use

We use a small number of strictly necessary technologies, and Microsoft Clarity and Salesforce Marketing Cloud for analytics. Both only set cookies if you agree. We do not use advertising or social media tracking cookies.

Strictly necessary (always on)

Analytics (only with your consent)

Clarity records how you use our pages, such as clicks, scrolling, mouse movement and the pages you visit, along with your device, browser and approximate location. Text you type into forms is masked. Clarity only runs if you accept analytics cookies. For Microsoft’s own description of these cookies, see Clarity cookies.

Salesforce Marketing Cloud records the pages you view and the links and buttons you click. If you fill in a form or click a link in one of our emails, it lets us connect your visits to your details in our Salesforce system.

Other services that do not set cookies

• Google Fonts. Our pages load the Inter font from Google’s servers, so Google receives your IP address and browser details.
• Webflow and content delivery networks. These host the site and its code libraries and receive standard request data, such as your IP address.

4. Your consent and how to change it

When you first visit, a banner asks whether you accept analytics cookies. Accepting and rejecting are equally easy. Until you choose, and if you reject, no analytics cookies are set and Microsoft Clarity and Salesforce Marketing Cloud do not run. We remember your choice for 180 days, then ask again.

You can change your choice at any time using the Cookie settings link in the footer of every page. If you withdraw consent, we stop using analytics cookies from that point. You can also delete cookies already set through your browser settings (see section 6).

We rely on your consent for analytics cookies. We rely on our legitimate interests for strictly necessary technologies and for cookie-free analytics, which help us understand and improve the site.

5. Third parties and international transfers

Some of the services above are provided by companies based in the United States, so your data may be processed outside the UK.

Where data is transferred outside the UK or EEA, we rely on recognised transfer mechanisms, such as the UK Extension to the EU-US Data Privacy Framework, the UK International Data Transfer Addendum, or an adequacy decision.

6. Managing cookies in your browser

Most browsers let you see, block and delete cookies. Blocking strictly necessary cookies may stop parts of the site working, such as the demo request form.

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Apple Safari

To manage how Microsoft uses your data across its services, see Microsoft’s privacy dashboard. For more about cookies and your rights, visit the Information Commissioner’s Office.

7. Changes to this policy and how to contact us

We will update this policy whenever we add, remove or change a cookie or service on the site. If a change affects what you agreed to, we will ask for your consent again. The date at the top of this page shows when it was last updated.

If you have questions about cookies or how we use your data, contact our Data Protection Officer at dpo@etainabl.com. You also have the right to complain to the Information Commissioner’s Office, although we would appreciate the chance to resolve your concern first.